Insurance Claims
Dealing with insurance companies following an accident can seem like a daunting task but we will be here to help you with any questions you may want to ask them. With over 50 years of experience between us in the motor trade we have plenty of knowledge to assist you with your claim.
The most important thing to remember after an accident is to remain calm and ensure any injuries are dealt with first. Call the police to report the incident and the ambulance service if required before anything else happens. Once the situation has calmed down it is vital to get all contact information of any persons involved in the accident along with any witnesses. Make sure you get the registration number, name and contact information of the other party that hit you in the accident as you will need all this information to process your claim with your insurer or accident management company. If the accident was your fault, then it is also very important to get all this data to ensure the claim is handled properly and no inaccuracies are reported by the other party.
When processing your claim your insurance company will often request that your vehicle is repaired by one of their ‘Authorised Repairers’ however do not forget that you have final say over who repairs your car. Often their ‘Authorised Repairers’ will be a garage far away from home that is not suitable for you and we are here to help with this. If you decide to use us for your insurance-funded repairs then we will pay your excess for you!
Scroll down to see what to do after your accident and how to get the right information to protect yourself.
What to Do After an Accident
If you have been involved in a road traffic accident, follow these steps to ensure your safety and smooth claim processing:
Stay calm and check for any injuries.
Call emergency services
(police and ambulance) if needed.
Collect key information:
Names and contact details of all parties involved.
Vehicle registration numbers.
Contact details of any witnesses.
Get your estimate:
Contact us directly to arrange your insurance-approved estimate.
Get your vehicle repaired:
We can arrange for collection of your vehicle if unroadworthy & can liaise directly with your insurer to remove your stress.
Even if the accident was your fault, gathering accurate information ensures your insurance claim is handled correctly. Scroll down to read about your choices when looking to get your car repaired following an accident, whether it was your fault or not.
You Have the Right to Choose Your Repairer
Insurance companies may suggest one of their Approved Repairers — often located far from your home. But you have the legal right to choose your own repair specialist. Choose convenience and trust.
Why choose us for your insurance repairs?
Local and trusted service.
We pay your insurance excess (T&Cs apply)
Fast, quality repairs with expert technicians.
Download our handy guide HERE! This will go through your rights and show how to speak to your insurance company if they are being unhelpful. Now scroll down to see what is best to do depending on whether the accident was your fault or not.
Your Fault? We will pay your insurance excess!*
If the accident was your fault we can work with you and your insurer to get your car back on the road as soon as possible. There will nearly always be some form of excess to pay in this situation which normally you would be liable for however if you choose us for your insurance approved repairs then we will pay your excess* for you to help you through the difficult time of dealing with a car accident.
👉 Just arrange an estimate with us here and we can take care of the rest. We're here to help and happy to give advice, estimates & support free of charge to anyone with a damaged vehicle.
*T&Cs apply, please read here.
Not Your Fault? Consider an Accident Management Company
If the accident was not your fault, we recommend using an accident management company like Claims Line. They can:
Handle all communications with insurers.
Provide a like-for-like replacement vehicle.
Ensure your no-claims bonus stays protected.
Here's what to do next...
Choose us for reliable, affordable vehicle bodywork and outstanding customer service
